The Guest House at Graceland is open and serving essential workers and guests.
Our priority is first and foremost the safety and well-being of our guests and team members.
We continue to closely follow the coronavirus (COVID-19) situation, both domestically and abroad. We are in regular contact with local authorities. Our teams are monitoring the most up-to-the-minute information provided by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Governor’s Office of Tennessee, and the Mayor’s Office of Memphis.
To ensure a clean and safe stay for guests, as well as a safe working environment for our associates, our Program enhances our already high standards.
- The Guest House is maintaining all CDC and EPA guidelines regarding cleaning/sanitizing, paying special attention to high-touch guest areas. We are staying up to date with all the latest best practices, including sanitizing stations for our guests. All guest contact associates are wearing masks.
- Reminders for social distancing have been posted throughout the property and patio and lobby bar furniture re-arranged to accommodate these needs.
- All Guest House associates have their temperature taken upon arrival to work each day.
- The pool is open with limited hours and capacity following the guidelines set forth by the Shelby County Health Department and City of Memphis. Special concentration on cleaning and sanitizing public pool touch areas once per hour.
- At this time, our restaurants and bar remain closed, but food and beverage selections, including beer and wine, are available through our Shake, Rattle, and Go and/or front desk in a “grab and go” fashion.
- We are proud to run an Elvis movie nightly in our theatre, social distancing in effect, as well as a good selection of patio games available to our guests.
- Our work-out facility is open, with limited capacity and social distancing rules in effect.
- Our guest rooms are being cleaned and sanitized only upon check-out. Our room attendants have been trained in the latest cleaning/disinfecting guidelines as set forth by the EPA and all wear protective coverings. Light cleaning, fresh towels and supplies are available to our guests upon request.
- Transportation to/from airport and Graceland is still provided with social distancing seating in effect.
These are our base guidelines. Any more stringent local authority directions or mandates will be complied with and supersede our Program.
Travel Flexibility and Support:
- For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30th, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
- For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30th, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Our team takes great pride in the role we play in the lives of our customers and guests. Rest assured that as circumstances continue to develop, one thing will remain constant: We will make our decisions with the health and well-being of our customers, guests, team members, and community as our highest priority.